Highlights of the year
As a leading infrastructure provider, we own and maintain electricity cables and lines across London, the East and South East of England and make sure power flows reliably, safely and securely to more than 19 million people living across our region. To continue to maintain our industry-leading position, it is essential we adapt to changing energy demands, exceed customer expectations, meet regulatory requirements and support the Net Zero transition.
Ensuring safety
0.08
Total Recordable Injury Rate¹ (TRIR). We have seen a 84% reduction in our TRIR since we started as an independent business in 2010/11
Maintaining reliability
99.99%
Network reliability
No.1
Our London network, LPN, remains the No.1 network for reliability, with the lowest Customer Interruptions and Customer Minutes Lost
Keeping customers satisfied
No.1
Awarded the best Distribution Network Operator (DNO) in Ofgem’s Broad Measure of Customer Satisfaction
94%
Our best ever Customer Satisfaction Score of 94%
Delivering value for money
Lowest cost
DNO in 2023/24. This means our customers paid us an average monthly charge of £7.35 (25p per day) which is 22% less than the industry average
Innovation and the path towards Net Zero
No. 1
UK Power Networks judged as the leading Distribution System Operator (DSO) by topping both Ofgem's DSO Stakeholder satisfaction and DSO Panel scores
- TRIR includes all workplace injuries that result in an individual being absent from work, receiving professional medical treatment.
This year we asked our stakeholders how they are helping us drive continuous improvement.
