Strategic framework
Leaders in our sector
Our vision
To be consistently the best performing organisation in our sector in the UK.
There are four aspects to our vision:
To be an employer of choice
- The safest – with an exemplary safety record
- An organisation that employees are proud to work for
- An organisation that is diverse, inclusive and resilient
- Having a highly skilled and healthy workforce for both today and the long term
- Strong and collaborative relationships with Trade Unions
To be a respected and trusted corporate citizen
- The most reliable networks
- The best customer satisfaction
- Meeting the needs of our customers in vulnerable circumstances, both now and in the future
- The most socially and environmentally responsible in our sector
- The most innovative in our sector (becoming a disruptor, combining data, technology and new ideas)
- Ensuring our supply chain is efficient, sustainable and ethical
To be sustainably cost efficient
- Delivering at the lowest possible cost for our customers
- Delivering frontier efficiency in the work that we do
- Delivering on our commitments in a collaborative way with others
- Profitable growth in our Services and Connections businesses
Enabling the Net Zero transition for all
- Deliver the best low carbon technology customer satisfaction
- Maximise customer participation to optimise network utilisation
- Collaborating with local authorities and stakeholders to unlock regional decarbonisation plans
- Provide our customers and employees with information and support to go green
- Play a leadership role in the sector to address inequality and unfairness resulting from the energy transition
Our strategic priorities
We aim to provide a safe, reliable service that meets our customers’ needs at the lowest price and that facilitates the transition to Net Zero.
Our sustainability strategy
We want to make sure that we operate in a way that means we can do so for many years to come.
Our values
We deliver high performance underpinned by our values.
Integrity
Respect
Continuous improvement
Responsibility
Diversity and inclusiveness
Unity
